Refunds and cancelling

Version 2026-10-19 · Last updated 19 October 2026

Cancel any time. Changed your mind about a payment? Ask within 14 days and we refund it, no questions asked.

Cancelling a plan

1. Open SpeechNet → Settings → Account and Pro → Manage subscription → Cancel. Or use the link in any receipt from Paddle.
2. You won't be charged again. You keep your plan and this month's credits until the end of the month you've paid for.
3. The free version keeps working, and so do any bulk or gifted credits you have.

Getting a refund

1. Within 14 days of any payment (a new plan, a renewal, an upgrade or bulk credits), use the link in your Paddle receipt, or email Tyrianhelp@gmail.com with your order number.
2. Paddle refunds you to the card or account you paid with, usually within 5 working days. Your bank may take a few more days to show it.
3. The credits from that payment are removed from your account (whatever's left of them).

After 14 days

Email us if Smart Polish isn't working for you and we can't fix it. We'll look after you. Your rights under consumer law, like the New Zealand Consumer Guarantees Act, apply whatever this page says.

Shipping and returns

Everything is digital and added to your account straight away. Nothing is shipped, so there's nothing to return.